Tag Archives: usability

Design things that maintain the pleasure of accomplishment

“The argument is not between adding features and simplicity, between adding capability and usability. The real issue is about design: designing things that have the power required for the job while maintaining understandability, the feeling of control, and the pleasure of accomplishment.” – Don Norman

Read Don’s article “Simplicity is Not the Answer” for more thoughts on the importance of making understandable designs.

Usability really just means making sure that something works well

“Usability really just means making sure that something works well: that a person of average (or even below average) ability and experience can use the thing - whether it’s a web site, remote control, or revolving door - for its intended purpose without getting hopelessly frustrated.” - Don’t Make Me Think by Steve Krug

“Usability really just means making sure that something works well: that a person of average (or even below average) ability and experience can use the thing – whether it’s a web site, remote control, or revolving door – for its intended purpose without getting hopelessly frustrated.” – Don’t Make Me Think by Steve Krug

Pick up Steve’s book Don’t Make Me Think for a common sense approach to usability.

Good UI design is humble

“When software is hard to use, don’t make excuses for it. Improve it. When a user makes a mistake, don’t blame the user. Ask how the software misled them. Then fix it. The user’s time is more valuable than ours. Respect it. Good UI design is humble.” – Jono DiCarlo

Read Jono from Mozilla Labs’ article “These things I believe” for his thoughts on software development and user interface design.

Usability is a necessary condition for survival

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“On the Web, usability is a necessary condition for survival. If a website is difficult to use, people leave. If the homepage fails to clearly state what a company offers and what users can do on the site, people leave. If users get lost on a website, they leave. If a website’s information is hard to read or doesn’t answer users’ key questions, they leave. Note a pattern here?” – Jakob Nielsen

Read Jakob’s take on why usability is important in his article “Usability 101: Definition and Fundamentals – What, Why, How” here.

Usability is like love

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“Usability is like love. You have to care, you have to listen, and you have to be willing to change. You’ll make mistakes along the way, but that’s where growth and forgiveness come in.” – Jeffrey Zeldman

Read Jeffrey’s article “Tackling Usability Gotchas in Large-scale Site Redesigns” here.

Focus first on the overall experience

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“The customers, the visitors, the patients, the readers, the guests, whatever you call them – their experience is what determines the company’s success or failure. So focus first on the overall experience. It’s strategic, not tactical. It’s about the people, not the tool. Focusing on the larger picture first will set a better context in which to work – later – on usability tactics.” – Mark Hurst

Read Mark’s article “The top 8 mistakes in usability (and companies investing in it)” here.