![“Interface design isn’t only about making a device or application look attractive… it’s about making an appropriately pleasing application or device that people find useful and usable and want to integrate into their lives.\](http://www.inspireux.com/wp-content/uploads/33.gif "“Interface design isn’t only about making a device or application look attractive… it’s about making an appropriately pleasing application or device that people find useful and usable and want to integrate into their lives.\")
“Interface design isn’t only about making a device or application look attractive… it’s about making an appropriately pleasing application or device that people find useful and usable and want to integrate into their lives.” – Designing for Interaction by Dan Saffer
If you don’t already have it, be sure to get Dan’s book Designing for Interaction.
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“What exactly does it mean to be a compassionate designer? It means doing things that help us not only understand, but relate to the users we design for. To feel for them. To put ourselves in their shoes, even if our own lives are totally opposite from them. Sound simple? It is. You just have to do it.” – David Armano
Another great one from David. Read his article on Creating Compassionate Designers for tips on how to develop compassion for our users.
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“Good information architecture makes users less alienated and suppressed by technology. It simultaneously increases human satisfaction and your company’s profits. Very few jobs allow you to do both at the same time, so enjoy.” – Jakob Nielsen in Information Architecture for the World Wide Web by Louis Rosenfeld & Peter Morville
Make sure you pick up Information Architecture for the World Wide Web if you’re an information architect or are interested in information architecture.
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“When we’re trying to understand our ‘users’ and ‘customers,’ we have to remember that they’re people just like us, and just like us they regularly cross understood boundaries and categories… People are inconsistent, often inarticulate, and they challenge social and cultural boundaries in unexpected ways.” – Subject to Change by Peter Merholz, Brandon Schauer, David Verba, and Todd Wilkens
Subject to Change by four great folks at Adaptive Path is a fabulous look at customer experience and how focusing on it can transform companies. I highly recommend it!
![\"You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality\" - Walt Disney](http://www.inspireux.com/wp-content/uploads/15.gif "\\"You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality\\" - Walt Disney")
“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality” – Walt Disney
Read Bruce Temkin’s thoughts on this quote and how it relates to customer experience in general here
![\"We shouldn\'t assume that the general viewing public is an idiot. We should try to evolve the medium by making intuitive systems that educate the user - not design to what level we think they can handle\" - Joshua Davis](http://www.inspireux.com/wp-content/uploads/9.gif "\\"We shouldn\'t assume that the general viewing public is an idiot. We should try to evolve the medium by making intuitive systems that educate the user - not design to what level we think they can handle\\" - Joshua Davis")
“We shouldn’t assume that the general viewing public is an idiot. We should try to evolve the medium by making intuitive systems that educate the user – not design to what level we think they can handle” – Joshua Davis