“All new technologies develop within the background of a tacit understanding of human nature and human work. The use of technology in turn leads to fundamental changes in what we do, and ultimately in turn what it is to be human. We encounter the deep questions of design when we recognize that in designing tools we are designing ways of being.” – Understanding Computers and Cognition. A New Foundation for Design by Terry Winograd and Fernando Flores
Read more by purchasing Terry and Fernando’s book Understanding Computers and Cognition. A New Foundation for Design. Thanks to interaction-design.org for sharing this quote.
“Businesses that have increased their investment in the customer experience over the past three years report higher customer referral rates and greater customer satisfaction. Customers turn into advocates. Customer experience is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier.” – Nick Finck
Read more from Nick’s InfoCamp Seattle 2009 talk “Holistic Customer Experiences.”
“Storytelling offers a way for the team to really understand what they are building and the audience that they are creating it for. Stories allow for the most complex of ideas to be effectively conveyed to a variety of people. This designed product/experience can then offer meaning and emotion for its users.” – Francisco Inchauste
Read more in Francisco’s Smashing Magazine article “Better User Experience With Storytelling – Part One.”
“Lorem Ipsum, wireframes, personas, etc are just tactics. The only thing that matters is: Do people love what you built?” – Joshua Porter
This quote is from Joshua’s January 18th tweet.
“Everything a designer does affects the user experience. From the purposeful addition of a design element to the negligent omission of crucial messaging, every decision is molding the future of the people we design for.” – Joshua Brewer
This quote is from Joshua Brewer and Joshua Porter’s great new blog 52 Weeks of UX.
Catriona Cornett
