Tag Archives: experience

Simply using Web 2.0 technologies does not guarantee an optimal experience

“The Web 2.0 architecture still needs much work... As Spiderman’s Uncle Ben pointed out, ‘With great power comes great responsibility.’ Just because we can do all these [Web 2.0] things doesn’t mean we should do them... [It is easy to] imagine designers going wild with the capabilities of this new technology and not using the restraint necessary to ensure they produce an optimal experience.” - Jared Spool

“The Web 2.0 architecture still needs much work… As Spiderman’s Uncle Ben pointed out, ‘With great power comes great responsibility.’ Just because we can do all these [Web 2.0] things doesn’t mean we should do them… [It is easy to] imagine designers going wild with the capabilities of this new technology and not using the restraint necessary to ensure they produce an optimal experience.” – Jared Spool

This quote is from Jared’s article “Web 2.0: The Power Behind the Hype.” Quote submitted by my Vanguard coworker, Brian Nothacker.

Special thanks to Whitney Hess for including inspireUX in her blogs.com listing of the 10 Best UX (User Experience) Design Blogs! It is quite an honor to be included among so many excellent contributors to the field.

Experience is about how we get there, not the landing place

“The experience is about how we get there, not the landing place.” - Bill Buxton

“The experience is about how we get there, not the landing place.” – Bill Buxton

This quote is from Bill Buxton’s presentation “From the Materialistic to the Experiential: A Changing Perspecitve on Design” at the joint UsabilityNJ – PhillyCHI meeting on April 21, 2009.  Bill was speaking in regards to the importance of finding ways to represent time in our designs, not just the user’s end states.

Design is everyone’s job. It takes a commitment from everybody in the company.

“Successful businesspeople in all fields endeavor to understand that they are in the business of designing a total customer experience. We call this the customer experience supply chain. The physical product or service is a central part—but, alone, not a sufficient part—of the equation for lasting success. Design is everyone’s job. Doing good design takes more than good designers. It takes a commitment from everybody in the company—soup to nuts, end to end.” - Do you matter? How great design will make people love your company by R. Brunner and S. Emery

“Successful businesspeople in all fields endeavor to understand that they are in the business of designing a total customer experience. We call this the customer experience supply chain. The physical product or service is a central part—but, alone, not a sufficient part—of the equation for lasting success. Design is everyone’s job. Doing good design takes more than good designers. It takes a commitment from everybody in the company—soup to nuts, end to end.” – Do you matter? How great design will make people love your company by Robert Brunner and Stewart Emery

Purchase the great book Do you matter? How great design will make people love your company for more thoughts on the idea of a “customer experience supply chain.”

User experience is the center of gravity of a project

“User experience is the center of gravity of a project that pulls the necessary fragments of various design principles and disciplines together giving the finished product that shine, that glow, that luster, that compels and attracts.” - Angel R. Marquez

“User experience is the center of gravity of a project that pulls the necessary fragments of various design principles and disciplines together giving the finished product that shine, that glow, that luster, that compels and attracts.” – Angel R. Marquez

This quote was submitted by the author, Angel R. Marquez. This quote is also part of an IxDA discussion topic.

Do you have a quote you want to see on inspireUX? Submit it, and it may be chosen!

Experience design is not about trying to control the user’s experience

“Experience design is more about the kind of experience users actually have than about controlling the experience you try to give them.” - Robin Good

“Experience design is more about the kind of experience users actually have than about controlling the experience you try to give them.” – Robin Good

This quote is from Robin’s article “Brands Are Inside-Out, User Experience Is Outside-In” that comments on Peter Merholz’s article “Experience design is not about brands”.

Side Note: A friend of mine is looking for a visual designer (who can prototype designs in CSS/HTML) and/or a logo designer for a new startup.  If you’re a freelance designer looking for work, please email me. Thank you!

Good experiences make the world a better place

“I dream of a day when products fulfill my needs without a glitch, when I am being served swiftly, compassionately and with understanding, by humans and computers alike. Not because I’m a designer and I like good experiences but because good experiences make the world a better place.” - Niko Nyman

“I dream of a day when products fulfill my needs without a glitch, when I am being served swiftly, compassionately and with understanding, by humans and computers alike. Not because I’m a designer and I like good experiences but because good experiences make the world a better place.” – Niko Nyman

This quote is from Niko’s great presentation “The Value of User Experience” from the 2008 Web 2.0 Expo in Berlin.