“What’s more important than process is mindset. And when it comes to interaction design, that mindset is having empathy for and understanding your users, and creating something great for them.” – Peter Merholz
This quote is from Peter’s article on why we should focus on the mindset of UX design, not processes, and on outcomes, not methods.
“Good designers are skilled at noticing and observing. They are able to see both the big picture and the details of the world around them. Humans are natural pattern seekers; be mindful of this skill in yourself and in others. Design is a ‘whole brain’ process. You are creative, practical, rational, analytic, empathetic, and passionate. Foster these aptitudes.” – Garr Reynolds
Read more from Garr in his excellent Presentation Zen article “10 tips on how to think like a designer.”