Tag Archives: creativity

Don’t lose sight of the founding elements of customer experience

“It’s easy to forget, in a world of incredible possibility and infinite creativity, the power of simplicity and the importance of a solid customer experience foundation. This is especially true related to online user experience... As we look forward in anticipation of what’s to come, it’s important not to lose sight of managing the founding elements of customer experience.” - Leigh Duncan

“It’s easy to forget, in a world of incredible possibility and infinite creativity, the power of simplicity and the importance of a solid customer experience foundation. This is especially true related to online user experience… As we look forward in anticipation of what’s to come, it’s important not to lose sight of managing the founding elements of customer experience.” – Leigh Duncan

Read Leigh’s article “Five Experience Fundamentals” from gotomedia for her proposed founding elements of customer experience.

Become aware of as much of the world as possible

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“Creation is nothing but the reconstitution of existing parts. The components are the same, the combination is new. Become aware of as much of the world as possible. This will form your palette of components. It is up to you to put them in their place.” – Mike Padilla

Mike, a User Experience Design Manager at Vanguard, has some great articles up on Digital Web Magazine. You can also view his personal website here.