UX Quotes

Emotion Quotes

Author Quote
David Armano “We live in a world where the little things really do matter. Each encounter no matter how brief is a micro interaction which makes a deposit or withdrawal from our rational and emotional subconscious. The sum of these interactions and encounters adds up to how we feel about a particular product, brand or service. Little things. Feelings. They influence our everyday behaviors more than we realize.”
David Armano (source)
David Armano “What exactly does it mean to be a compassionate designer? It means doing things that help us not only understand, but relate to the users we design for. To feel for them. To put ourselves in their shoes, even if our own lives are totally opposite from them. Sound simple? It is. You just have to do it.”
David Armano (source)
David Armano “Provide an experience that is both useful, usable, desirable, and differentiated and you will create demand for your brand and delight your customers.”
David Armano (source)
David Armano “I believe that logic + emotion are a winning combination. When useful and useable meet delight–great things happen. It’s about balance.”
David Armano (source)
David Malouf “Great design in the end will give us something to relate to, to feel connected with, and to reinforce our humanity. Tapping that right balance between emotion and logic, chaos and control, analog and digital, is the key to this success. We can no longer rely on ‘form follows function.’ Form has to be parallel to function, as function is growing in commodity.”
David Malouf (source)
Don Norman “It is not enough that we build products that function, that are understandable and usable, we also need to build products that bring joy and excitement, pleasure and fun, and, yes, beauty to people’s lives.”
Don Norman (source)
Don Norman “Products were once designed for the functions they performed. But when all companies can make products that perform their functions equally well, the distinctive advantage goes to those who provide pleasure and enjoyment while maintaining the power. If functions are equated with cognition, pleasure is equated with emotion; today we want products that appeal to both cognition and emotion.”
Don Norman (source)
Don Norman “Products were once designed for the functions they performed. But when all companies can make products that perform their functions equally well, the distinctive advantage goes to those who provide pleasure and enjoyment while maintaining the power. If functions are equated with cognition, pleasure is equated with emotion; today we want products that appeal to both cognition and emotion.”
Don Norman (source)
Francisco Inchauste “Storytelling offers a way for the team to really understand what they are building and the audience that they are creating it for. Stories allow for the most complex of ideas to be effectively conveyed to a variety of people. This designed product/experience can then offer meaning and emotion for its users.”
Francisco Inchauste (source)
Freckle Manifesto “Good software is cheerful software: it behaves cheerfully, and it leaves you cheerful, too.”
Freckle Manifesto (source)
IBM Design “It isn’t sufficient to simply eliminate user error-designing user delight is the goal.”
IBM Design (source)
Jim Antonopoulos “Great design is storytelling at its finest; it is insightful, sincere and evokes emotion and change. Design is at the center of the user experience and it is the designer’s responsibility to make the experience remarkable for both the client and their audience.”
Jim Antonopoulos (source)
Loren Baxter “It’s good to make people happy, but it’s better to help people make themselves happy. Design for strength.”
Loren Baxter (source)
Peter Merholz “By going deep into our customers’ lives and closely observing their behaviors, you can wow them when you address needs that they’d never be able to articulate. By immersing yourself in the customer’s wider world of emotion and culture, you can wow them by attuning the offering to practical needs and dimensions of delight that normally go unfulfilled.”
Peter Merholz (source)
Sohrab Vossoughi “Choice-fatigued consumers are not looking for another product that hasn’t taken their true needs and desires into consideration. They are looking for companies in which to believe and give their allegiance. They are looking for experiences that cater to their deep-seated desires. This type of engagement requires much more than the latest technological breakthrough: It requires emotional engagement.”
Sohrab Vossoughi (source)
Whitney Hess “Ease of use isn’t the only measure of a positive user experience; pleasurably is just as important. Something can be dead simple, but if it’s outrageously boring or cold it can feel harder to get through. Designs should have flourishes of warmth, kindness, whimsy, richness, seduction, wit – anything that incites passion and makes the person feel engaged and energized.”
Whitney Hess (source)