UX Quotes

Nick Finck Quotes

Author Quote
Nick Finck “Too often we design our experiences for users as if they are a commodity rather than a human being. Things like greater conversion rates, increase in traffic, higher price per order, lower shopping cart abandonment, etc. and we lose sight of how to really treat the user with respect and a little bit of decency.”
Nick Finck (source)
Nick Finck “Businesses that have increased their investment in the customer experience over the past three years report higher customer referral rates and greater customer satisfaction.
Nick Finck (source)