“Design has a social function and its true purpose is to improve people’s lives.” – Nokia Design Manifesto
“Life is conversational. Web design should be the same way. On the web, you’re talking to someone you’ve probably never met – so it’s important to be clear and precise. Thus, well structured navigation and content organization goes hand in hand with having a good conversation.” – Chikezie Ejiasi
Quote submitted by the author, Chikezie Ejiasi.
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“People’s behavior makes sense if you think about it in terms of their goals, needs, and motives.” – Thomas Mann
Read more about Thomas Mann (1875 – 1955), a German novelist whose work is noted for its insight into the psychology of the artist and the intellectual, on this Wikipedia page.
“Users don’t care about convention and heuristics and all of that. Users just want to have a good experience achieving the outcomes they set out to achieve in your site/system/product. Surely we, as experience designers, can not only design a non-problematic experience. Surely we can actually create a pleasurable experience through the way that people interact with our content or functionality.” – Leisa Reichelt
Read Leisa’s article “User Experience & Cognitive Pleasures” here.
“Saying that people are the focus of user experience is stating the obvious, but when we are deeply engaged in our own work as user experience designers, it can be difficult to constantly remember to keep people at the center of design. For most of us, it’s hard not to get caught up in the skills and techniques that the technologies we work with require and even harder not to want to use technology to solve problems. But as user experience designers, we need to keep our eye on people.” – Whitney Quesenbery
Read Whitney’s article “Why People Matter” for her thoughts on putting people at the center of design.
“It’s easy to forget, in a world of incredible possibility and infinite creativity, the power of simplicity and the importance of a solid customer experience foundation. This is especially true related to online user experience… As we look forward in anticipation of what’s to come, it’s important not to lose sight of managing the founding elements of customer experience.” – Leigh Duncan
Read Leigh’s article “Five Experience Fundamentals” from gotomedia for her proposed founding elements of customer experience.