User Experience quotes and articles to inspire and connect the UX community.

Innovation lies at the heart of both better design and better business

“Innovation lies at the heart of both better design and better business. It magnifies drive inside the organization. It slashes the costs of inefficiency, duplication, and corporate ennui. It confers the ability to produce uncommon, yet practical, responses to real problems.” - The Brand Gap by Marty Neumeier

“Innovation lies at the heart of both better design and better business. It magnifies drive inside the organization. It slashes the costs of inefficiency, duplication, and corporate ennui. It confers the ability to produce uncommon, yet practical, responses to real problems.” – The Brand Gap by Marty Neumeier

Check out Marty’s book The Brand Gap for his thoughts on how to bridge the distance between business strategy and design.

The web designer’s job is to create pages that are unmistakably engaging

“The experienced web designer[’s]... job is not to whine about emerging commonalities but to use them to create pages that are distinctive, natural, brand- appropriate, subtly memorable, and quietly but unmistakably engaging. If she achieves all that and sweats the details, her work will be beautiful. If not everyone appreciates this beauty—if not everyone understands web design—then let us not cry for web design, but for those who cannot see.” - Jeffrey Zeldman

“The experienced web designer['s]… job is not to whine about emerging commonalities but to use them to create pages that are distinctive, natural, brand-appropriate, subtly memorable, and quietly but unmistakably engaging. If she achieves all that and sweats the details, her work will be beautiful. If not everyone appreciates this beauty—if not everyone understands web design—then let us not cry for web design, but for those who cannot see.” – Jeffrey Zeldman

Read Jeffrey’s article “Understanding Web Design” from A List Apart or read another quote from this article here.

Design’s true purpose is to improve people’s lives

“Design has a social function and its true purpose is to improve people's lives.” - Nokia Design Manifesto

“Design has a social function and its true purpose is to improve people’s lives.” – Nokia Design Manifesto

Browse through the first edition of Nokia’s Design Manifesto (pdf) for many inspiring thoughts about design, or read another quote from the manifesto.

Web design should be conversational

“Life is conversational. Web design should be the same way. On the web, you’re talking to someone you’ve probably never met - so it’s important to be clear and precise. Thus, well structured navigation and content organization goes hand in hand with having a good conversation.” - Chikezie Ejiasi

“Life is conversational. Web design should be the same way. On the web, you’re talking to someone you’ve probably never met – so it’s important to be clear and precise. Thus, well structured navigation and content organization goes hand in hand with having a good conversation.” – Chikezie Ejiasi

Quote submitted by the author, Chikezie Ejiasi.

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Think about behavior in terms of goals, needs, and motives

“People’s behavior makes sense if you think about it in terms of their goals, needs, and motives.” - Thomas Mann

“People’s behavior makes sense if you think about it in terms of their goals, needs, and motives.” – Thomas Mann

Read more about Thomas Mann (1875 – 1955), a German novelist whose work is noted for its insight into the psychology of the artist and the intellectual, on this Wikipedia page.

Create pleasurable experiences for people who interact with our content

“Users don’t care about convention and heuristics and all of that. Users just want to have a good experience achieving the outcomes they set out to achieve in your site/system/product.  Surely we, as experience designers, can not only design a non-problematic experience. Surely we can actually create a pleasurable experience through the way that people interact with our content or functionality.” – Leisa Reichelt

Read Leisa’s article “User Experience & Cognitive Pleasures” here.

About
Catriona Cornett
catriona@inspireux.com
Senior UX Strategist
The Archer GroupMore about inspireUX