“Design supports an open approach in which anyone in the organization can participate to generate solutions, make insightful and meaningful decisions, and build empathetic services that address needs that customers themselves may not know they have.” – Subject to Change by Peter Merholz, Brandon Schauer, David Verba, and Todd Wilkens
Purchase Subject to Change for more on “creating great products and services for an uncertain world.”
“Good information architecture enables people to find and do what they came for. Great information architecture takes find out of the equation: the site behaves as the visitor expects. Poor or missing information architecture neuters content, design, and programming and devalues the site for its owners as well as the audience it was created to serve. It’s like a film with no director. The actors may be good, the sets may be lovely, but audiences will leave soon after the opening credits.” – Jeffrey Zeldman
Jeffrey’s quote is from The Information Architecture Institute’s “Testimonials” page that features quotes from people who acknowledge the value and importance of information architecture.
“Form and function aren’t separate items. If we believe that style somehow exists independent of functionality, that we can treat aesthetics and function as two separate pieces, then we ignore the evidence that beauty is much more than decoration.” – Stephen P. Anderson
Read more from Stephen in his article “In Defense of Eye Candy.”
“The experience is about how we get there, not the landing place.” – Bill Buxton
This quote is from Bill Buxton’s presentation “From the Materialistic to the Experiential: A Changing Perspecitve on Design” at the joint UsabilityNJ – PhillyCHI meeting on April 21, 2009. Bill was speaking in regards to the importance of finding ways to represent time in our designs, not just the user’s end states.
“Paradoxically, when we advocate for the user within our product or service development teams, we are, in effect, simultaneously advocating for the team to our users.” – Michael Cummings
Quote submitted by the author, Michael Cummings. Do you have a quote you want to see on inspireUX? Submit it, and it may be chosen! I’m running a little low on quotes to post, so the more submissions the better! Thanks for your continued support.
“Successful businesspeople in all fields endeavor to understand that they are in the business of designing a total customer experience. We call this the customer experience supply chain. The physical product or service is a central part—but, alone, not a sufficient part—of the equation for lasting success. Design is everyone’s job. Doing good design takes more than good designers. It takes a commitment from everybody in the company—soup to nuts, end to end.” – Do you matter? How great design will make people love your company by Robert Brunner and Stewart Emery
Purchase the great book Do you matter? How great design will make people love your company for more thoughts on the idea of a “customer experience supply chain.”