User Experience quotes and articles to inspire and connect the UX community.

Good design is innovative. It does not produce novelty for the sake of it.

“Good design is innovative. It does not copy existing product forms, nor does it produce any kind of novelty for the sake of it. The essence of innovation must be clearly seen in all functions of a product.” - Dieter Rams

“Good design is innovative. It does not copy existing product forms, nor does it produce any kind of novelty for the sake of it. The essence of innovation must be clearly seen in all functions of a product.” – Dieter Rams

This quote is one of Dieter’s “10 Design Commandments.”

Thanks to Jeffrey Veen for sharing this quote during his UX Week presentation!

Designers take abstract things and make them more tangible

“Talking about design is an inherently fuzzy process... What designers do is take abstract things and make them more tangible.” - Todd Wilkens

“Talking about design is an inherently fuzzy process… What designers do is take abstract things and make them more tangible.” – Todd Wilkens

This quote is from Todd’s “Making Thinking Tangible” workshop presented at UX Week 2009.

Designers are trained to be courageous about the future—and making the future happen

“Designers are optimistic people who are trained to be courageous about the future—and making the future happen. They aren’t always aware of the intricacies of operations and the impacts of the solutions they propose, just like entrepreneurs, but they aren’t afraid of confronting a blank piece of paper (or screen or board) and getting to work making something new.” - Nathan Shedroff

“Designers are optimistic people who are trained to be courageous about the future—and making the future happen. They aren’t always aware of the intricacies of operations and the impacts of the solutions they propose, just like entrepreneurs, but they aren’t afraid of confronting a blank piece of paper (or screen or board) and getting to work making something new.” – Nathan Shedroff

This quote is from Kate Rutter’s 2008 interview with Nathan on the subject of the role of design in business.

Users will pay a premium for a better product that does a better job serving their needs

“Users will pay a premium for a better, higher quality product that does a better job serving their needs, for instance... A beautiful, easy to use object can often command a higher price, even if the manufacturing cost is the same.” - Dan Saffer

“Users will pay a premium for a better, higher quality product that does a better job serving their needs, for instance… A beautiful, easy to use object can often command a higher price, even if the manufacturing cost is the same.” – Dan Saffer

Read more from Dan in his article “Why Products Suck #3: Organizational Needs Trump User Needs.”

Focus on the nuances and details of the design craft itself

“Accept—quietly and implicitly—that your work will affect millions. Focus on the nuances and details of the craft itself, and on your capacity to engage in a conversation with your work. Through this will come humble and beautiful design solutions that will live on, affect culture, and change behavior. And through this will come a sense of subdued pleasure in your creative work.” - Jon Kolko

“Accept—quietly and implicitly—that your work will affect millions. Focus on the nuances and details of the craft itself, and on your capacity to engage in a conversation with your work. Through this will come humble and beautiful design solutions that will live on, affect culture, and change behavior. And through this will come a sense of subdued pleasure in your creative work.” – Jon Kolko

Read more from Jon in his interactions magazine article “On Hopelessness and Hope.” In this article Jon argues that successful design may come from those who focus more on designing for deep impact, rather than on broad high level strategic solutions.

A product is more than the product. It is a cohesive, integrated set of experiences.

“No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service - from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly. That’s systems thinking.” - Don Norman

“No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service – from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly. That’s systems thinking.” – Don Norman

Read more from Don in his article “Systems Thinking: A Product Is More Than the Product”.

About
Catriona Cornett
catriona@inspireux.com
Senior UX Strategist
The Archer GroupMore about inspireUX