Understanding the specific activity we’re supporting is critical to good design

“More important than knowing all about the people we design for, we should have a deep understanding of the specific activity we’re supporting with our design... The most important question we can ask is not ‘who is using your software?’ but ‘what are people using your software doing?’.” - Designing for the Social Web by Joshua Porter

“More important than knowing all about the people we design for, we should have a deep understanding of the specific activity we’re supporting with our design… The most important question we can ask is not ‘who is using your software?’ but ‘what are people using your software doing?’.” – Designing for the Social Web by Joshua Porter

Purchase Designing for the Social Web for more insights from Joshua Porter.

UX should be unobtrusive and transparent – it should “just work”

“Like the perfect score to a film, a good user experience is unobtrusive and transparent to the consumer because ‘it just works.’” - Jeffrey Olson

“Like the perfect score to a film, a good user experience is unobtrusive and transparent to the consumer because ‘it just works.’” – Jeffrey Olson

This quote is from Jeff’s article “5 Universal Principles For Successful eCommerce-Sites”

This quote was submitted by an inspireUX reader. Do you have a quote you want to see on inspireUX? Submit it, and it may be chosen!

It’s not “user” experience, it’s “people” or “customer” experience.

“It’s not ‘user’ experience, it’s ‘people’ or ‘customer’ experience. The term ‘user’ can be a barrier to good design.” - Sarah Hanley

“It’s not ‘user’ experience, it’s ‘people’ or ‘customer’ experience. The term ‘user’ can be a barrier to good design.” – Sarah Hanley

This quote is from Sarah’s submission to Johnny Holland’s #uxtip contest, collected via Twitter.

A good user experience can be subtle

“A good user experience isn’t neccessarily that far removed from a poor user experience. It can be small, subtle differences that can have a huge impact.” - Nathanael Boehm

“A good user experience isn’t neccessarily that far removed from a poor user experience. It can be small, subtle differences that can have a huge impact.” – Nathanael Boehm

This quote is from Nathanael’s article “A good user experience can be subtle.”

The best designers carefully move from exploration to refinement

“The process of design starts with exploration, but ends with refinement. The best designers carefully move from one to the other, making sure they spend enough time exploring before locking themselves into a design approach.” - Jared Spool

“The process of design starts with exploration, but ends with refinement. The best designers carefully move from one to the other, making sure they spend enough time exploring before locking themselves into a design approach.” – Jared Spool

Read more in Jared’s article “Exploring Options and Making Decisions.”

Design is learning by making

"Design is learning by making." - Joey Hasty

“Design is learning by making.” – Joey Hasty

Joey is an Interactive Creative Director at Disney. This quote is from Joey’s talk about Disney’s creative approach at Geekend 2009.

Thanks to @daveIxD for tweeting this quote.