“By applying good design to products in categories where users have low expectations for visual appeal, functionality or usability, design helps to create entirely new market niches and even new product categories. By delighting users who merely expect to have their functional requirements fulfilled, companies are using design to help breed customer loyalty.” – Design Council
This quote is from the Design Council’s “Eleven Lessons: managing design in eleven global brands” report.
“Any true practice of design with a human focus has to be built on a foundation of traditional design that focuses on the the craft & design of perceptual mediums using methods & practices of design from the root of art over science.” – David Malouf
This quote is from David’s article “Interaction Design’s Early Formal Education & Beyond”
“To create great user experiences we need to focus on the now. In reality the problems of our users are painfully mundane and often obvious. It is our task to ease this pain, and in doing so we might not invent some amazing new thing, but that’s OK. Success is incremental.” – Joshua Porter
Read more in Joshua’s article “Solve Existing Problems” from 52 Weeks of UX
“User experience is everything. It always has been, but it’s still undervalued and under-invested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.” – Evan Williams
This quote, from Twitter CEO Evan Williams, is from Evan’s article “Ten Rules for Web Startups”
Thanks to Jody Ferry for submitting this quote!
“Everything a designer does affects the user experience. From the purposeful addition of a design element to the negligent omission of crucial messaging, every decision is molding the future of the people we design for.” – Joshua Brewer
This quote is from Joshua Brewer and Joshua Porter’s great new blog 52 Weeks of UX.
“Products were once designed for the functions they performed. But when all companies can make products that perform their functions equally well, the distinctive advantage goes to those who provide pleasure and enjoyment while maintaining the power. If functions are equated with cognition, pleasure is equated with emotion; today we want products that appeal to both cognition and emotion.” – Don Norman
This quote is from Don’s article “The Transmedia Design Challenge: Technology that is Pleasurable and Satisfying”
Catriona Cornett