“There will always be a need for dialogue, and if we are to have a meaningful conversation with our users, we have to facilitate the conversation with an interface that welcomes them with open arms… By asking users to engage on a personal level, we are creating a relationship based on shared ownership of knowledge and value. And best of all, it doesn’t feel like work. Actions really do speak louder than words.” – Zeus Jones

Read more from Zeus in his excellent article “Conversational UX Design.”

Thanks to Konigi for posting about this article!

Reminder: Click on the quote thumbnails to view a larger version suitable for saving or printing.

1. UX is a conversation between people separated over the distance of time
2. If we want to create passionate users, we have to help them get better.
3. Web design should be conversational