Category Archives: Quotes

inspireUX quote cards

The worst misstep one can make in design is to solve the wrong problem

“The worst misstep one can make in design is to solve the wrong problem.” – John Carroll

This quote was cited in Malcolm MCullough’s book “Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing.” Read an excerpt from this book that includes John Carroll’s quote.

Also, you can read more about John Carroll (who, I might add, is a professor at my Alma Mater, Penn State’s College of Information Sciences and Technology) in this interview from UX Pioneers.

The measure of quality in web design should be graceful transformation

“The measure of quality in web design should not be good looks, but graceful transformation: pages that can be accessed under different conditions and keep their integrity... A real web designer embraces the medium and designs for maximum inclusivity.” - Sarah Horton

“The measure of quality in web design should not be good looks, but graceful transformation: pages that can be accessed under different conditions and keep their integrity… A real web designer embraces the medium and designs for maximum inclusivity.” – Sarah Horton

Read Sarah’s article “Beauty is Only Screen Deep” for her thoughts on why design should be about more than just good looks.

Without sacrificing usability, let’s bring a little fun into our designs

“It’s standard practice to design with our user’s goals in mind. Too often, though, we tend to focus only on the immediate goals... Although we may produce usable and successful designs, we have ignored the user’s larger context. They may be bored, tired, at work, grinding away at a long term deliverable. They may be entering countless rows of data into a spreadsheet.  People love to have fun. Without sacrificing usability, let’s bring a little fun into our designs.” - Loren Baxter

“It’s standard practice to design with our user’s goals in mind. Too often, though, we tend to focus only on the immediate goals… Although we may produce usable and successful designs, we have ignored the user’s larger context. They may be bored, tired, at work, grinding away at a long term deliverable. They may be entering countless rows of data into a spreadsheet.  People love to have fun. Without sacrificing usability, let’s bring a little fun into our designs.” – Loren Baxter

Read Loren’s article “Fun in Interaction Design” here.

Effective information architects make the complex clear

“Effective information architects make the complex clear; they make the information understandable to other human beings. If they succeed in doing that, they’re good information architects. If they fail, they’re not.” – Information Anxiety 2 by Richard Wurman

Purchase Richard’s book Information Anxiety 2 or read a select chapter from the book for his thoughts on how information architects can open themselves to being able to explain information to others.

Plain language is part of user-centered design

“Good writing for the web is about creating communications in which people can find what they need, understand what they find, and act appropriately on that understanding in the time and effort that they think it is worth. Plain language is part of user-centered design.” - Ginny Redish

“Good writing for the web is about creating communications in which people can find what they need, understand what they find, and act appropriately on that understanding in the time and effort that they think it is worth.  Plain language is part of user-centered design.” – Ginny Redish

Read more about Ginny and the importance of plain language on the web in Whitney Quesenbery’s article “Usability doesn’t stop when you write the content.”

The success of an experience is measured by the amount of happiness it brings

“The ultimate aim of all creative activity is to bring happiness to people’s lives... The success of an experience is measured by the amount of happiness it brings to life and the amount of people willing to live the experience, not by its individual qualities.” - Andrë Braz

“The ultimate aim of all creative activity is to bring happiness to people’s lives… The success of an experience is measured by the amount of happiness it brings to life and the amount of people willing to live the experience, not by its individual qualities.” – Andrë Braz

Read Andrë’s “Experience Design Manifesto” here.