Category Archives: Nielsen Norman Group

Qualities of an exemplary user experience

“The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother. Next comes simplicity and elegance that produce products that are a joy to own, a joy to use. True user experience goes far beyond giving customers what they say they want, or providing checklist features.” – Nielsen Norman Group

Read the Nielsen Norman Group’s complete definition of user experience here.