
“Users will pay a premium for a better, higher quality product that does a better job serving their needs, for instance… A beautiful, easy to use object can often command a higher price, even if the manufacturing cost is the same.” – Dan Saffer
Read more from Dan in his article “Why Products Suck #3: Organizational Needs Trump User Needs.”

“Each discipline can only go so far with the constraints they work under, and we have to watch each other’s backs and cover for the flaws of each other. Users don’t care whose fault it is that a product works poorly, only that it works poorly. All the disciplines need work together to figure out solutions to product flaws… Focusing on the connective tissue between disciplines makes products holistic.” – Dan Saffer
Read Dan’s article “User Experience is Everyone’s Responsibility” here.

“Interface design isn’t only about making a device or application look attractive… it’s about making an appropriately pleasing application or device that people find useful and usable and want to integrate into their lives.” – Designing for Interaction by Dan Saffer
If you don’t already have it, be sure to get Dan’s book Designing for Interaction.

“Interaction design isn’t only about fixing problems; it’s also about facilitating interactions between people in richer, deeper, better ways – that is, finding new ways to better connect human beings to one another, and by doing so, make the world a better place to live” – Designing for Interaction by Dan Saffer
Check out Dan’s book Designing for Interaction for a great overview of interaction design