“Ironically, the thing that will likely make the least improvement in the ease of use of software-based products is new technology. There is little difference technically between a complicated, confusing program and a simple, fun, and powerful product.” – Alan Cooper
This quote is from Alan’s book “The Inmates are Running the Asylum.” This quote was also mentioned in Interaction-Design.org’s quote of the day.
“Most digital products today emerge from the development process like a monster emerging from a bubbling tank. Developers, instead of planning and executing with their users in mind, end up creating technological solutions over which they ultimately have little control. Like mad scientists, they fail because they have not imbued their creations with humanity.” – About Face 2.0 by Alan Cooper
Purchase About Face 2.0 for more of Alan’s thoughts on “the essentials of interaction design.”
“If we want users to like our software, we should design it to behave like a likeable person.” – Alan Cooper
Purchase Alan Cooper’s book The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity here.