“When creating great experiences, it’s not so much about doing what users expect. Instead, it’s about creating a design that clearly meets their needs at the instant they need it.” – Jared Spool
Read Jared’s article “The Wheres and Whens of Users’ Expectations” here.
“When designing, it’s easy to get lost in the gross interactions – the dialog boxes and system flow. However, the subtleties are just as critical to the success of the design. We need to pay close attention to these nuances as we’re working through our design process.” – Jared Spool
Read Jared’s article “Interaction Design: It’s All About the Subtleties” here.