“Challenging users in the correct manner will ultimately lead to more engaged, informed, and self-sufficient users. Informed users have a better idea of what they want and can better articulate why they want it. Most importantly, a user who is engaged with a subject is more willing and able to grow with it.” – P.J. Onori
Read more in P.J.’s article “In Defense of Hard” from the Adaptive Path newsletter.
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Catriona Cornett
