The secret to designing an intuitive user experience

“The secret to designing an intuitive user experience is making sure that the conceptual model of your product matches, as much as possible, the mental models of your users. If you get that right you will have created a positive and useful user experience.” – Susan Weinschenk

This quote is from Susan’s UX Magazine article “The Secret to Designing an Intuitive UX: Match the Mental Model to the Conceptual Model.”

1. Creating a successful product requires designing the Total User Experience
2. Instead of thinking only in terms of interaction, start designing user experiences.
3. Focus on the idea of a product experience, instead of experience that only deals with the user
4. In designing tools we are designing ways of being
5. User behavior is part of a holistic experiential model