“What’s more important than process is mindset. And when it comes to interaction design, that mindset is having empathy for and understanding your users, and creating something great for them.” – Peter Merholz
This quote is from Peter’s article on why we should focus on the mindset of UX design, not processes, and on outcomes, not methods.
Related quotes:
- The design process is essentially a process of subtraction, organization and emphasis
- Design is a “whole brain” process
- Designers don’t actually “solve” problems. They “work through” them.
- In designing tools we are designing ways of being
- Designers must completely immerse themselves in the point of view of the user



