“It’s not ‘user’ experience, it’s ‘people’ or ‘customer’ experience. The term ‘user’ can be a barrier to good design.” – Sarah Hanley
“A good user experience isn’t neccessarily that far removed from a poor user experience. It can be small, subtle differences that can have a huge impact.” – Nathanael Boehm
This quote is from Nathanael’s article “A good user experience can be subtle.”
“The process of design starts with exploration, but ends with refinement. The best designers carefully move from one to the other, making sure they spend enough time exploring before locking themselves into a design approach.” – Jared Spool
Read more in Jared’s article “Exploring Options and Making Decisions.”
“It isn’t sufficient to simply eliminate user error—designing user delight is the goal.” – IBM Design
This quote is from IBM Design’s Twitter feed.
“If we want to create passionate users, we have to help them get better. Nobody’s passionate about things they suck at. If we can help them have richer, deeper, better experiences, we have a chance of making them passionate… If we could help our users be awesome, what would that mean to them?” – Kathy Sierra
This quote is from Kathy’s Ignite presentation “Being Better is Better.” View the video or Joey deVilla’s summary of this presentation for more great insights.