Monthly Archives: November 2009

It’s not “user” experience, it’s “people” or “customer” experience.

“It’s not ‘user’ experience, it’s ‘people’ or ‘customer’ experience. The term ‘user’ can be a barrier to good design.” - Sarah Hanley

“It’s not ‘user’ experience, it’s ‘people’ or ‘customer’ experience. The term ‘user’ can be a barrier to good design.” – Sarah Hanley

This quote is from Sarah’s submission to Johnny Holland’s #uxtip contest, collected via Twitter.

A good user experience can be subtle

“A good user experience isn’t neccessarily that far removed from a poor user experience. It can be small, subtle differences that can have a huge impact.” - Nathanael Boehm

“A good user experience isn’t neccessarily that far removed from a poor user experience. It can be small, subtle differences that can have a huge impact.” – Nathanael Boehm

This quote is from Nathanael’s article “A good user experience can be subtle.”

The best designers carefully move from exploration to refinement

“The process of design starts with exploration, but ends with refinement. The best designers carefully move from one to the other, making sure they spend enough time exploring before locking themselves into a design approach.” - Jared Spool

“The process of design starts with exploration, but ends with refinement. The best designers carefully move from one to the other, making sure they spend enough time exploring before locking themselves into a design approach.” – Jared Spool

Read more in Jared’s article “Exploring Options and Making Decisions.”

Design is learning by making

"Design is learning by making." - Joey Hasty

“Design is learning by making.” – Joey Hasty

Joey is an Interactive Creative Director at Disney. This quote is from Joey’s talk about Disney’s creative approach at Geekend 2009.

Thanks to @daveIxD for tweeting this quote.

Don’t just eliminate user error, design for user delight

“It isn’t sufficient to simply eliminate user error—designing user delight is the goal.” - IBM Design

“It isn’t sufficient to simply eliminate user error—designing user delight is the goal.” – IBM Design

This quote is from IBM Design’s Twitter feed.

If we want to create passionate users, we have to help them get better.

“If we want to create passionate users, we have to help them get better.  Nobody’s passionate about things they suck at. If we can help them have richer, deeper, better experiences, we have a chance of making them passionate... If we could help our users be awesome, what would that mean to them?” - Kathy Sierra

“If we want to create passionate users, we have to help them get better.  Nobody’s passionate about things they suck at. If we can help them have richer, deeper, better experiences, we have a chance of making them passionate… If we could help our users be awesome, what would that mean to them?” – Kathy Sierra

This quote is from Kathy’s Ignite presentation “Being Better is Better.” View the video or Joey deVilla’s summary of this presentation for more great insights.