http://www.inspireux.com/2009/11/30/experience-design-has-human-engagement-as-an-explicit-goal/ User Experience quotes and articles to inspire and connect the UX community Wed, 08 Feb 2012 10:47:32 +0000 hourly 1 http://wordpress.org/?v= http://www.inspireux.com/2009/11/30/experience-design-has-human-engagement-as-an-explicit-goal/comment-page-1/#comment-14253 Breaking Free From the Iron Cage: Business in the Connected Age : peterme.com Mon, 11 Apr 2011 17:07:10 +0000 http://www.inspireux.com/?p=1157#comment-14253 [...] So you need to address the extremely challenging aspects of organizational dynamics, interpersonal relationships, and all manner of, well, people stuff. And when you do that, you realize most corporations still operate under the mechanistic and bureaucratic practices of the 19th and 20th centuries, born of railroad functions and mass manufacturing. These bureaucratic approaches are inherently dehumanizing, and so these organizations struggle with the key characteristic of delivering great experiences–human engagement. [...] [...] So you need to address the extremely challenging aspects of organizational dynamics, interpersonal relationships, and all manner of, well, people stuff. And when you do that, you realize most corporations still operate under the mechanistic and bureaucratic practices of the 19th and 20th centuries, born of railroad functions and mass manufacturing. These bureaucratic approaches are inherently dehumanizing, and so these organizations struggle with the key characteristic of delivering great experiences–human engagement. [...]

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