Comments on: It’s not “user” experience, it’s “people” or “customer” experience.

By: Michelle Black

Michelle Black — Wed, 16 Dec 2009 19:19:18 +0000

I’ve been meditating and blogging on this topic recently as well. As it turns out, the word ‘customer’ can have its own pitfalls. You can see a couple views on this at: http://www.simplyread.wordpress.com.

By: Links | carmel hassan (ui designer)

Links | carmel hassan (ui designer) — Sun, 29 Nov 2009 12:29:26 +0000

[...] It’s not “user” experience, it’s “people” or “customer” experience. [...]

By: Rafael Rez Oliveira

Rafael Rez Oliveira — Tue, 17 Nov 2009 18:34:03 +0000

Could I disagree?

“User” is a immune term.

“People” is too much lovy and potentially atract non-objective approach.

“Customer” is a marketing word that means “client”, the one who need to be pleased.

The use of the word “User” keep things simple and clear, by the way. By the way, I also agree with Sarah in general: always remenber that a “user” is a person you could know!