It’s not “user” experience, it’s “people” or “customer” experience.

I've been meditating and blogging on this topic recently as well. As it turns out, the word 'customer' can have its own pitfalls. You can see a couple views on this at: www.simplyread.wordpress.com.

Could I disagree?

"User" is a immune term.

"People" is too much lovy and potentially atract non-objective approach.

"Customer" is a marketing word that means "client", the one who need to be pleased.

The use of the word "User" keep things simple and clear, by the way. By the way, I also agree with Sarah in general: always remenber that a "user" is a person you could know!