“Many of the most compelling usability test insights come not from the elements that are evaluated, but rather those not evaluated… The unintended conclusions—the peripheral insights—are often what feed a designer’s instincts most.” – Robert Hoekman Jr.
Read more in Robert’s article “The Myth of Usability Testing.”
Related posts:- Focus on understanding the behavior and performance of people using a design
- Usability testing is a means of understanding the goodness of a design’s fit to the intended users’ problems
- Why should we all suffer an interface that is unusable?
- As UX designers, we orchestrate a complex series of interactions
- The hygiene factor of usability





