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Focus on understanding the behavior and performance of people using a design

“Whatever your team might call it—usability testing, design testing, getting feedback—the most effective input for informed design decisions is data about the behavior and performance of people using a design to reach their own goals.” - Dana Chisnell

“Whatever your team might call it—usability testing, design testing, getting feedback—the most effective input for informed design decisions is data about the behavior and performance of people using a design to reach their own goals.” – Dana Chisnell

This quote is from Dana’s article “Usability Testing Demystified.”

Related quotes:
  1. We need to observe behavior in order to support it in design
  2. Usability testing is a means of understanding the goodness of a design’s fit to the intended users’ problems
  3. Peripheral insights often feed a designer’s instincts most
  4. Storytelling allows the most complex of ideas to be effectively conveyed to a variety of people
  5. Design strategy is about understanding and meeting needs and aspirations
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