Focus on understanding the behavior and performance of people using a design

“Whatever your team might call it—usability testing, design testing, getting feedback—the most effective input for informed design decisions is data about the behavior and performance of people using a design to reach their own goals.” – Dana Chisnell

This quote is from Dana’s article “Usability Testing Demystified.”

1. It’s not good enough to just be usable. Design has to fit into peoples’ lives.
2. Usability testing is a means of understanding the goodness of a design’s fit to the intended users’ problems
3. Focus first on the overall experience
4. Think about behavior in terms of goals, needs, and motives
5. Without sacrificing usability, let’s bring a little fun into our designs