“There will always be a need for dialogue, and if we are to have a meaningful conversation with our users, we have to facilitate the conversation with an interface that welcomes them with open arms… By asking users to engage on a personal level, we are creating a relationship based on shared ownership of knowledge and value. And best of all, it doesn’t feel like work. Actions really do speak louder than words.” – Zeus Jones
Read more from Zeus in his excellent article “Conversational UX Design.”
Thanks to Konigi for posting about this article!
Reminder: Click on the quote thumbnails to view a larger version suitable for saving or printing.
Related quotes:- If we want to create passionate users, we have to help them get better.
- Sites that embrace natural elegance add an element of personal feeling
- Success comes from having the right vision and keeping users in mind
- Content is not a nice-to-have extra. Content is a star of the user experience show.
- It takes great empathy to create a good experience
Catriona Cornett
