Create a meaningful conversation with your users by engaging them on a personal level

“There will always be a need for dialogue, and if we are to have a meaningful conversation with our users, we have to facilitate the conversation with an interface that welcomes them with open arms… By asking users to engage on a personal level, we are creating a relationship based on shared ownership of knowledge and value. And best of all, it doesn’t feel like work. Actions really do speak louder than words.” – Zeus Jones

Read more from Zeus in his excellent article “Conversational UX Design.”

Thanks to Konigi for posting about this article!

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1. UX is a conversation between people separated over the distance of time
2. If we want to create passionate users, we have to help them get better.
3. Web design should be conversational
4. Create deep connections between users and their technology
5. Design to allow users to achieve what they need