“There will always be a need for dialogue, and if we are to have a meaningful conversation with our users, we have to facilitate the conversation with an interface that welcomes them with open arms… By asking users to engage on a personal level, we are creating a relationship based on shared ownership of knowledge and value. And best of all, it doesn’t feel like work. Actions really do speak louder than words.” – Zeus Jones
Read more from Zeus in his excellent article “Conversational UX Design.”
Thanks to Konigi for posting about this article!
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Catriona Cornett
