“There will always be a need for dialogue, and if we are to have a meaningful conversation with our users, we have to facilitate the conversation with an interface that welcomes them with open arms… By asking users to engage on a personal level, we are creating a relationship based on shared ownership of knowledge and value. And best of all, it doesn’t feel like work. Actions really do speak louder than words.” – Zeus Jones

Read more from Zeus in his excellent article “Conversational UX Design.”

Thanks to Konigi for posting about this article!

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1. If we want to create passionate users, we have to help them get better.
2. Success comes from having the right vision and keeping users in mind
3. Sites that embrace natural elegance add an element of personal feeling
4. Better connect with your customers by speaking like people, not like machines
5. Content is not a nice-to-have extra. Content is a star of the user experience show.