UX is about technology that fulfils more than just instrumental needs

“UX is about technology that fulfils more than just instrumental needs in a way that acknowledges its use as a subjective, situated, complex and dynamic encounter. UX is a consequence of a user’s internal state, the characteristics of the designed system and the context within which the interaction occurs.” - Marc Hassenzahl and Noam Tractinsky

“UX is about technology that fulfils more than just instrumental needs in a way that acknowledges its use as a subjective, situated, complex and dynamic encounter. UX is a consequence of a user’s internal state, the characteristics of the designed system and the context within which the interaction occurs.” – Marc Hassenzahl and Noam Tractinsky

Read more from Marc and Noam in their paper “User Experience – A Research Agenda.” This paper was referenced in Will Evans’ article “Design Ethnography & Mood Maps.”

Catriona Cornett

I am a User Experience Designer with a passion for making people’s lives better through design. I have helped over a dozen organizations obtain a competitive advantage by delivering great user experiences across desktop, mobile, tablet and other channels.

View My Portfolio

Follow Me:
TwitterLinkedIn

  • http://davemalouf.com/ Dave Malouf

    This is overall a great quote, I would just remove the bit about Technology and it would be right on. UX does not require technology. A queue at a bank is part of the UX of that service offering (AKA product).

    Yes, at some level even language & simple architecture is a form of technology but today the norm is today we speak of technology as something with digital components.

  • Pingback: Rich User Experiences « Kang's New Media Weblog