UX is about technology that fulfils more than just instrumental needs

“UX is about technology that fulfils more than just instrumental needs in a way that acknowledges its use as a subjective, situated, complex and dynamic encounter. UX is a consequence of a user’s internal state, the characteristics of the designed system and the context within which the interaction occurs.” - Marc Hassenzahl and Noam Tractinsky

“UX is about technology that fulfils more than just instrumental needs in a way that acknowledges its use as a subjective, situated, complex and dynamic encounter. UX is a consequence of a user’s internal state, the characteristics of the designed system and the context within which the interaction occurs.” – Marc Hassenzahl and Noam Tractinsky

Read more from Marc and Noam in their paper “User Experience – A Research Agenda.” This paper was referenced in Will Evans’ article “Design Ethnography & Mood Maps.”

Catriona Cornett

I am a User Experience Designer with a passion for making people’s lives better through design. I have helped over a dozen organizations obtain a competitive advantage by delivering great user experiences across desktop, mobile, tablet and other channels.

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  • http://davemalouf.com/ Dave Malouf

    This is overall a great quote, I would just remove the bit about Technology and it would be right on. UX does not require technology. A queue at a bank is part of the UX of that service offering (AKA product).

    Yes, at some level even language & simple architecture is a form of technology but today the norm is today we speak of technology as something with digital components.

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2 Responses to UX is about technology that fulfils more than just instrumental needs

  1. Dave Malouf says:

    This is overall a great quote, I would just remove the bit about Technology and it would be right on. UX does not require technology. A queue at a bank is part of the UX of that service offering (AKA product).

    Yes, at some level even language & simple architecture is a form of technology but today the norm is today we speak of technology as something with digital components.

  2. [...] technology that fulfils more than just instrumental needs. 2010. Retrieved March 24, 2010 from : http://www.inspireux.com/2009/07/29/ux-is-about-technology-that-fulfils-more-than-just-instrumental-… Possibly related posts: (automatically generated)Well, that was an experience…a rich one [...]