UX is about technology that fulfils more than just instrumental needs

“UX is about technology that fulfils more than just instrumental needs in a way that acknowledges its use as a subjective, situated, complex and dynamic encounter. UX is a consequence of a user’s internal state, the characteristics of the designed system and the context within which the interaction occurs.” - Marc Hassenzahl and Noam Tractinsky

“UX is about technology that fulfils more than just instrumental needs in a way that acknowledges its use as a subjective, situated, complex and dynamic encounter. UX is a consequence of a user’s internal state, the characteristics of the designed system and the context within which the interaction occurs.” – Marc Hassenzahl and Noam Tractinsky

Read more from Marc and Noam in their paper “User Experience – A Research Agenda.” This paper was referenced in Will Evans’ article “Design Ethnography & Mood Maps.”

Related posts:
  1. Technology serves humans. Humans do not serve technology.
  2. New technology is likely to make the least improvement in the ease of use of products
  3. Think a lot less about technology for technology’s sake, and a lot more about design
  4. Create deep connections between users and their technology
  5. Technology creates the context for persuasion, but content persuades
  • http://davemalouf.com/ Dave Malouf

    This is overall a great quote, I would just remove the bit about Technology and it would be right on. UX does not require technology. A queue at a bank is part of the UX of that service offering (AKA product).

    Yes, at some level even language & simple architecture is a form of technology but today the norm is today we speak of technology as something with digital components.

  • http://kang74.wordpress.com/2010/03/24/rich-user-experiences/ Rich User Experiences « Kang's New Media Weblog

    [...] technology that fulfils more than just instrumental needs. 2010. Retrieved March 24, 2010 from : http://www.inspireux.com/2009/07/29/ux-is-about-technology-that-fulfils-more-than-just-instrumental-... Possibly related posts: (automatically generated)Well, that was an experience…a rich one [...]

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