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Great information architecture leads the site to behave as the visitor expects

“Good information architecture enables people to find and do what they came for. Great information architecture takes find out of the equation: the site behaves as the visitor expects. Poor or missing information architecture neuters content, design, and programming and devalues the site for its owners as well as the audience it was created to serve. It’s like a film with no director. The actors may be good, the sets may be lovely, but audiences will leave soon after the opening credits.” - Jeffrey Zeldman

“Good information architecture enables people to find and do what they came for. Great information architecture takes find out of the equation: the site behaves as the visitor expects. Poor or missing information architecture neuters content, design, and programming and devalues the site for its owners as well as the audience it was created to serve. It’s like a film with no director. The actors may be good, the sets may be lovely, but audiences will leave soon after the opening credits.” – Jeffrey Zeldman

Jeffrey’s quote is from The Information Architecture Institute’s “Testimonials” page that features quotes from people who acknowledge the value and importance of information architecture.

Related quotes:
  1. Information architecture is at the very center of the electronic information storm
  2. User experience is the summation of considerations across UX disciplines
  3. Design is more than the aesthetic. Design is fundamentally more.
  4. Findability precedes usability. You can’t use what you can’t find.
  • This is pure BS at its best with no pragmatic approach to solving a problem. How does every site know the exact intention(s) for each of their visitors? Got APML / FOAF? I didn't think so.
  • Wow. I love this one. That's why you get the big ups (and bucks, I hope) my dearest friend I've never met; the esteemed Mr. Zeldman.
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