Good experiences make the world a better place

“I dream of a day when products fulfill my needs without a glitch, when I am being served swiftly, compassionately and with understanding, by humans and computers alike. Not because I’m a designer and I like good experiences but because good experiences make the world a better place.” – Niko Nyman

This quote is from Niko’s great presentation “The Value of User Experience” from the 2008 Web 2.0 Expo in Berlin.

1. Remarkable experiences leave a mark
2. It takes great empathy to create a good experience
3. Great experiences have an innate ability to change the way we view the world
4. What makes people passionate, pure and simple, is great experiences
5. An experience designer must love and care about people and the world