Begin any design project with the mindset of “I don’t know what I don’t know”

“I think if you’re starting out early in the process by talking about your ideas for solutions, you’re already not listening. I think you need to enter into any design project with that zen learner’s mind of ‘I don’t know what I don’t know.’” – Kim Goodwin

Hear more from Kim Goodwin on “Excelling at Interaction Design” in this podcast from Jared Spool.

1. User experience is the center of gravity of a project
2. What personal qualities make a good interaction designer?
3. People on a design team must be as happy to be wrong as right
4. The best indicator of design success is a passion to make an impact
5. Collaborating to provide insights can lead to positive customer experiences