“I think if you’re starting out early in the process by talking about your ideas for solutions, you’re already not listening. I think you need to enter into any design project with that zen learner’s mind of ‘I don’t know what I don’t know.’” – Kim Goodwin

Hear more from Kim Goodwin on “Excelling at Interaction Design” in this podcast from Jared Spool.

1. User experience is the center of gravity of a project
2. Design and business leaders must take the time to understand each other