“When we blame the user, we teach them that technology is perfect and that the errors are their own. Because technology is hard to use, we are teaching a generation to be afraid of technology. We are teaching a generation to believe in their own stupidity… It’s not the user’s fault.” – Jono DiCarlo
Read Jono from Mozilla Labs’ article “These things I believe” for his thoughts on software development and user interface design.
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Related quotes:- When we advocate for the user, we are simultaneously advocating for our team
- Technology serves humans. Humans do not serve technology.
- Manage the task the user wishes to complete, not the content or technology
- New technology is likely to make the least improvement in the ease of use of products
- Understanding the specific activity we’re supporting is critical to good design
Catriona Cornett
