Blaming the user teaches them that the errors are their own

“When we blame the user, we teach them that technology is perfect and that the errors are their own. Because technology is hard to use, we are teaching a generation to be afraid of technology. We are teaching a generation to believe in their own stupidity… It’s not the user’s fault.” – Jono DiCarlo

Read Jono from Mozilla Labs’ article “These things I believe” for his thoughts on software development and user interface design.

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1. Good UI design is humble
2. When we advocate for the user, we are simultaneously advocating for our team
3. Technology serves humans. Humans do not serve technology.
4. Create deep connections between users and their technology
5. Welcome to the age of the killer user experience