Blaming the user teaches them that the errors are their own

“When we blame the user, we teach them that technology is perfect and that the errors are their own. Because technology is hard to use, we are teaching a generation to be afraid of technology. We are teaching a generation to believe in their own stupidity… It’s not the user’s fault.” – Jono DiCarlo

Read Jono from Mozilla Labs’ article “These things I believe” for his thoughts on software development and user interface design.

Do you have a quote you want to see on inspireUX? Submit it, and it may be chosen!

1. Good UI design is humble
2. When we advocate for the user, we are simultaneously advocating for our team
3. Technology serves humans. Humans do not serve technology.
4. New technology is likely to make the least improvement in the ease of use of products
5. Create deep connections between users and their technology