Monthly Archives: April 2008

It takes people to make your dreams reality

\"You can design and create, and build the most wonderful place in the world.  But it takes people to make the dream a reality\" - Walt Disney

“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality” – Walt Disney

Read Bruce Temkin’s thoughts on this quote and how it relates to customer experience in general here

Customers don’t view a company in terms of silos or business units

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“We can’t forget that customers don’t view a company in terms of silos or business units. They couldn’t care less about how an organization is structured. What they want is an intuitive experience that draws them into an experience that excites their senses.” – Judy McLeish

Quote submitted by Judy McLeish of McDaniel Partners

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You worked hard on your content… celebrate it

\"Start with the content. Sometimes designers and developers forget that this is why people come to your site to begin with. Craft it lovingly and serve it to your users with a minimum of distraction, like a well-plated dish; don’t just heap it all together like it’s a buffet. You worked hard on your content… celebrate it. \" - Aaron Gustafson

“Start with the content. Sometimes designers and developers forget that this is why people come to your site to begin with. Craft it lovingly and serve it to your users with a minimum of distraction, like a well-plated dish; don’t just heap it all together like it’s a buffet. You worked hard on your content… celebrate it. ” – Aaron Gustafson

Check out Aaron’s article “Ruining the User Experience” from the great site “A List Apart”

The little things really do matter

“We live in a world where the little things really do matter.  Each encounter no matter how brief is a micro interaction which makes a deposit or withdrawal from our rational and emotional subconscious.  The sum of these interactions and encounters adds up to how we feel about a particular product, brand or service.  Little things.  Feelings.  They influence our everyday behaviors more than we realize.” - David Armano

“We live in a world where the little things really do matter.  Each encounter no matter how brief is a micro interaction which makes a deposit or withdrawal from our rational and emotional subconscious.  The sum of these interactions and encounters adds up to how we feel about a particular product, brand or service.  Little things.  Feelings.  They influence our everyday behaviors more than we realize.” – David Armano

Check out David’s blog Logic+Emotion, my favorite UX related blog with amazing visuals

Information Architecture helps people get better at sharing information

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I guess part of what excites me about the Web, and makes me feel good about doing information architecture, is that it helps people get better at sharing information. People have used the metaphor that in creating the Internet we’re creating a central nervous system for the planet, wiring ourselves together and making the ways that we’re able to communicate and share information much more fluid.” – Peter Morville

Read CIOInsight’s interview with Peter “Expert Voices: Peter Morville on Why Information Architecture Matters” here

Also, check out Peter’s books on Information Architecture and Findability

The best user experiences are enchanting

\"The best user experiences are enchanting.  They help the user enter an alternate reality, whether it\'s the world of making music, writing, sharing photos, coding, or managing a project.\" - Kathy Sierra

“The best user experiences are enchanting.  They help the user enter an alternate reality, whether it’s the world of making music, writing, sharing photos, coding, or managing a project.” – Kathy Sierra

Read Kathy’s article “User Enchantment…” here