![\"Being customer focused is not some ‘nice thing to do.’ Customer focus is about hard-edged business. Customers are hugely impatient on the Web. They don’t need to hang around a website that is not directly focused on them. Customer focus is the beginning, middle and end of a successful web strategy.\" - Gerry McGovern](http://www.inspireux.com/wp-content/uploads/6.gif "\\"Being customer focused is not some ‘nice thing to do.’ Customer focus is about hard-edged business. Customers are hugely impatient on the Web. They don’t need to hang around a website that is not directly focused on them. Customer focus is the beginning, middle and end of a successful web strategy.\\" - Gerry McGovern")
“Being customer focused is not some ‘nice thing to do.’ Customer focus is about hard-edged business. Customers are hugely impatient on the Web. They don’t need to hang around a website that is not directly focused on them. Customer focus is the beginning, middle and end of a successful web strategy.” – Gerry McGovern
Read UIE’s interview with Gerry McGovern, “The Importance of a Customer-Centric Design Approach,” here
Related quotes:- Coming up with an idea is really just the beginning
- Investing in the customer experience turns customers into advocates
- Content is an opportunity to make customer relationships flourish
- Design strategy is about understanding and meeting needs and aspirations
- Focus most on what we want to happen after the UX
Catriona Cornett
